Frequently asked questions

Here you can find all the important information regarding shipping, returnpolicy and more

What is the shipping time?

The delivery date is pendant on a few factors. Usually we ship dresses within 7 days, please contact us for an exact date.

  • Is your dress custom and have a complicated design?
  • Are you located in Estonia or abroad?
  • Are there any hollidays that can affect shipment time?

How does the dilivery work?

Delivery Options

Local Delivery:

  • For customers within our local delivery area, we offer hand-delivery to ensure your dress arrives in perfect condition.
  • Our delivery team will contact you to arrange a convenient delivery time.

Domestic Shipping:

  • For customers outside our local area but within the same country, we use reliable shipping services.
  • You will receive a tracking number once your dress has been shipped.

International Shipping:

  • For international customers, we partner with trusted global carriers to ensure safe and timely delivery.
  • You will receive a tracking number and estimated delivery date once your dress is shipped.

What is the return policy?

Our return policy lasts 14 days from the
delivery date. If 14 days have gone by since your purchase delivery,
unfortunately, we can’t offer you a refund or exchange. To initiate a return,
contact us at msgachantelle@icloud.com with your order number and reason for
return.

How does dress sizing work?

What are the dress sizes?

How to contact us?

  • Traveling Couture Service

    Indulge in the luxury of bespoke fashion with Gerli A. Chantelle's exclusive traveling custom couture service. Designed for the discerning client who values personalized elegance, our service brings the atelier experience directly to you, no matter where you are in the world.

  • Custom Fabric & styles

    Exclusive Fabric Selection: Choose from a curated collection of the finest fabrics sourced from around the globe. Whether you desire luxurious silks, intricate lace, or sustainable materials, we offer endless possibilities to match your vision.

  • International Prowess

    With a reputation that transcends borders, Gerli A. Chantelle is a global icon in the world of custom couture. Her exquisite designs and unparalleled craftsmanship have captivated clients from every corner of the globe.